Green Geeks offers a wide range of support options for all those individuals who are not familiar with their site. In order to maintain their top position as an environmental-friendly company on the internet, Green Geeks is fully aware of how important it is to offer an adamant amount of support to their customers whenever it is needed.
The support options that you are offered with at Green Geeks are exceptional. Green Geeks provides several different ways for you to follow in any of the situation when you are facing problems while using their system. One of the very first things you will notice in terms of support options that Green Geeks provides is that they have a valuable knowledge base on their site which includes all the basic questions.
The administrators working to ensure that Green Geeks is always fully operational came up with a list of some of the most frequently asked questions that are at your disposal at all times. Still, if you have a question that cannot be answered through this support option, there are several other avenues for you to take in order to get the answer you are looking for.
24/7 Live Chat and Email Support
Green Geeks boasts live chat support, which is evidently an amazing feature for any web hosting company to have. The Green Geeks live chat support is accessible 24 hours a day, 7 days a week and is fully functional 365 days a year. Thus, no matter when you are faced with some kind of problems there is always a Green Geeks agent ready to assist you.
Green Geeks also comes with email support for their customers. You can anytime submit a support ticket to Green Geeks clearly mentioning the nature of your problem. There is an express support location that you can email, plus a support channel that handles all billing issues and another different address for sales.
Besides these excellent support options, Green Geeks also provides you with the option to talk to a live agent as well, through their telephone support system. Nevertheless, please keep in mind that the telephone support system is not always open, so you need to make sure you are calling Green Geeks within the operational business hours of the specific support system.
The business hours for the live phone support are from Monday to Friday from 9.00AM Eastern Standard Time till Midnight Eastern Standard Time. In the weekends, on Saturday and Sunday you are able to contact a live support representative through the telephone support system from 9.00AM to 8.00PM EST.
All three available support options that are at your disposal are answered as timely as possible. However, if you are confronted with a problem that needs an immediate response, it would be preferable for you to first try the live chat support. This support feature is set up on a three tiered system, so there will be always someone available to take of the problem you are confronted with.
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