If you have read some of our articles, than you certainly know that support is one of the most important keys in the hosting industry. It’s essential to get the support you need when you have problems with your account, sites, etc. If you are new at JustHost, this article will help you on how to get professional support from their.
JustHost Support Options
You can get help directly form your cPanel hosting account accessing the icons in the JustHost Support tab. This tab contain the Help Center icon, Live Chat , Video Tutorials, Support Ticket, Billing Ticket, Billing Control Panel and Priority support option.
The most preferred contact and support form is via live chat, because here you can talk with a person in just few minutes. Remember that the live chat is only for basic support, if you need advanced help, than you can submit a support ticket and a hosting engineer will care about you in about 10-20 minutes.
Other option to get support is to read the articles from the Help Center. There are several articles sorted by categories: Billing, Domains, Troubleshooting, Control Panel, Emails, Databases, Pre-Sales Question, Reseller accounts articles, Wordpress articles, etc.
The video tutorials are also very good to get information you want by watching them. Using the Video Tutorials icon you will be redirected to a page where helpful videos are sorted by categories: cPanel Video Tutorials, Email Video Tutorials, Site Builder Video Tutorials, RVSiteBuilder Video Tutorials, Updating Your Name Servers (DNS) with 3rd Party Registers, Transferring Domain Names / Unlocking Domain Names, Wordpress Video Tutorials, Drupal Video Tutorials, Frontpage Video Tutorials, Gallery Video Tutorials, Mambo Video Tutorials, osCommerce Video Tutorials, Zencart Video Tutorials, FTP Video Tutorials, Dreamweaver Video Tutorials.
Our experience with JustHost Support Team
We have been using JustHost hosting service for about one year and have been recommending it to our clients to host their websites. We had no problems with the service, great uptime as they promised; helpful support when we needed it, easy to use control panel, full with great videos and articles.
If you are new in the world of web hosting and you have no experience with hosting, domains, emails, FTP, at Justhost you can learn everything and you can build and host websites yourself. If you already have a hosting provider and want to get rid of it, JustHost is also perfect for your needs. Find out more about hosting features in our full justhost review.
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